Training / Communications Blog

We blog weekly about training and communications. If our posts strike a chord of elephantine proportions, do comment – we love a good conversation.

miami, american communication, pink elephant

American communication: what we can learn

I’ve relished a holiday to Miami and Charleston this week. So what can we learn from how Americans communicate?

26th January 2022

customer communication, gas hob burning, pink elephant communications

Customer communication when something’s gone wrong: Ovo Energy, E.ON, and Scottish Power

Ovo Energy, E.ON, and Scottish Power have all been in the headlines in the past week for responding to things that have gone wrong. Let’s dive into what they did, and what you need to do if you’re ever in a similar situation.

20th January 2022

body language tips, andrew mcfarlan standing in front of camera

Body language tips: 5 questions to ask yourself

Good meeting etiquette goes a long way to building successful relationships. But what does that look like in virtual settings? Here’s Andrew with five questions to ask yourself ahead of an online meeting.

12th January 2022

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