pink elephant presentation training

Telephone Training Course

“Look – put me on to a human being without a script who is remotely interested in helping me solve my problem with your company!” Oops! Time to book a telephone training course.

Aaargh. Can I Speak to Your Supervisor Please?

We’ve all experienced the frustration of the person on the telephone appearing to go through the motions…while our anger and frustration builds to a Vesuvius-like peak. If anyone in your organisation comes across like that, they need to come on our telephone training course.

Hotel groups, bank employees, oil industry emergency responders have all benefited from the training we offer using our Glasgow or mobile studios. Anyone answering a phone call to your organisation needs to demonstrate:

  • That they’re listening
  • That they care
  • That they’re willing to share whatever information they have

Through following our key principles of clear communication and practising tough scenarios, we build confidence in handling even most challenging conversations.

telephone training course scotland call centre.

Photo credit: State Farm / Foter / CC BY


Telephone Training Course Outline

  • We start by sharing the challenges facing telephone responders
  • Then share our principles for overcoming objections and clear explanation
  • Recorded phone calls put those principles and skills to the test
  • Playback and analysis – the repeating the exercise – completes the learning

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Build Your Confidence

Some media trainers knock you down…and leave you down. Our media coaches show you how to deal with each knock…and still win through. So you have the presentation skills to perform – with confidence.

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