Training / Communications Blog

We blog weekly about training and communications. If our posts strike a chord of elephantine proportions, do comment – we love a good conversation.

Communicating Under Pressure: Answering Difficult Questions

“This is the Netherlands, You have to answer the question.”
US Ambassador to The Netherlands, Peter Hoekstra, found himself in hot water this week when he failed to respond during some tough questioning from the press.
Here’s the wrong way – and the right way – to answer difficult questions.

25th January 2018

Hawaii Goes Ballistic

What do you do when you think the world is about to end? Here’s my experience of the Hawaii ballistic missile false alarm – and what I believe should happen now.

17th January 2018

On the Rails: The Art of Saying Sorry (Properly)

When you’re running a train service, apologising for that service comes with the territory. Three examples in recent days show us the wrong way to go about it…and the right idea with the wrong words. Here’s how to say sorry properly.

12th January 2018

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