Telephone Training Course Scotland

“Put me on to someone without a script who is actually interested in solving my problem!”

Sound familiar?

Time to book a telephone training course.

Can I speak to your supervisor?

We’ve all experienced the frustration of getting nowhere over the phone.

Our anger and frustration builds to a volcanic peak.

If anyone in your organisation comes across like that, they need to come on our telephone training course.

Hotel groups, bank employees, oil industry emergency responders have all benefitted from the training we offer using our Glasgow or mobile studios.

Anyone answering a phone call to your organisation needs to demonstrate:

That they’re listening
That they care
That they’re willing to share whatever information they have

Through following our key principles of clear communication and practising tough scenarios, we build confidence in handling even most challenging conversations.

Telephone Training Course Outline

We start by sharing the challenges facing telephone responders
Then share our principles for overcoming objections and clear explanation
Recorded phone calls put those principles and skills to the test
Playback and analysis – the repeating the exercise – completes the learning

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All Communication Skills Training Courses

The tutors have a great attitude and result-orientated method.
Mohit Chandiramani, Senior Global Account Manager, Amadeus IT

Excellent, highly professional interview and feedback process tailored very well to Britannia.
Lynda Dalgleish, Head of Marketing, The Royal Yacht Britannia

Having recently benefited from media training with Pink Elephant, I can fully recommend their services. Andrew and Marjory were engaging tutors who made the day both educational and fun for us all. Practising the art of avoiding Pink Elephants is something I now practice daily thanks to their training! Overall a high-energy, thought-provoking day.
Aileen Boyle, Managing Director, Braemar Finance

I have attended many training courses throughout my long career but this was definitely one of the very best. Pink Elephant Communications were well prepared having researched our business and were confident and assured in their knowledge and experience and provided insightful feedback and good coaching throughout the day. I was impressed from the outset […]
Iain Weir, Brand Director, Ian MacLeod Distillers

I really enjoyed the session. Lots of relatable stories that have stayed with me and made me aware of how much more impactful I can be by following some basic principles.
Kathleen Hitchen, Group Business Intelligence Manager, Aggreko

Build Your Confidence

Some media trainers knock you down…and leave you down. Our media coaches show you how to deal with each knock…and still win through. So you have the presentation skills to perform – with confidence.