“Look – put me on to a human being without a script who is remotely interested in helping me solve my problem with your company!” Oops! Time to book a telephone training course.
We’ve all experienced the frustration of the person on the telephone appearing to go through the motions…while our anger and frustration builds to a Vesuvius-like peak. If anyone in your organisation comes across like that, they need to come on our telephone training course.
Hotel groups, bank employees, oil industry emergency responders have all benefited from the training we offer using our Glasgow or mobile studios. Anyone answering a phone call to your organisation needs to demonstrate:
Through following our key principles of clear communication and practising tough scenarios, we build confidence in handling even most challenging conversations.
I recommend courses that have a lasting, positive impact, and I definitely will recommend this course. I have found myself asking why I don’t always feel sure about what I am saying, why do I think, or hope instead of believe or know. I will now say what I mean.
Madeline Negron, Aggreko
I really enjoyed the afternoon session with Bill. Lots of relatable stories that have stayed with me and made me aware of how much more impactful I can be by following some basic principles.
Kathleen Hitchen, Aggreko
The session took a number of our chief officers with little media interview experience… There was a clear growth in the confidence of those taking part… it showed as their ability to deliver better interviews improved continually.
David Grindlay,Team Leader Communications, Falkirk Council
I would highly recommend the media training course having spent an intense but thoroughly enjoyable day at Pink Elephant Communications. Extremely worthwhile and proud to have won the Pink Elephant trophy!
John M Scott, Programme Director, Golden Jubilee National Hospital
Very engaging. They knew their topic and were able to answer all of our questions with genuinely usable advice.
Rachael Deas, Account Manager, Equator
Some media trainers knock you down…and leave you down. Our media coaches show you how to deal with each knock…and still win through. So you have the presentation skills to perform – with confidence.