We blog weekly about training and communications. If our posts strike a chord of elephantine proportions, do comment – we love a good conversation.
When in a hole, stop digging. If only United Airlines CEO Oscar Munoz had done that this week during his own version of crisis communication. It’s really very simple: whatever business you’re in, have a plan. Follow good rules and you prevent bad things from happening.
To complain or not to complain? We face choices every day, yet few of us assert ourselves confidently. In this two-part blog, we look into why people struggle to assert themselves, and then how businesses should deal with assertiveness in return.
Some media trainers knock you down…and leave you down. Our media coaches show you how to deal with each knock…and still win through. So you have the presentation skills to perform – with confidence.